Terms & Condition

1. Contract

Approval for work to commence (either written or verbal) shall be deemed a contractual agreement between the client (hereafter referred to as ‘you’ or ‘your’) and Sync’d Design Ltd (hereafter referred to as ‘we’, ‘our’ or ‘us’). This also indicates that you accept the Terms & Conditions outlined below.

2. Quotations / Packages

2.1. The price quoted to you is for the work specifically listed on the quotation. It is your responsibility to ensure everything required at the time of the quotation is listed. If something intended is not listed, then there maybe an additional charge.

2.2. Unless otherwise agreed, any quotation provided will be valid for 30 days from the date of receipt.

2.3. All prices featured on quotes and our website are subject to availability, change and exclude VAT.

2.4. If no quote has been requested or given you’ll be charged at our hourly rate of £45 + VAT, unless a different rate has already been agreed. This rate maybe subject to change, but 7days notice will be given before changes come into effect.

3. Payment

3.1. Generally an advance fee / deposit of 30% of the total cost of the project is required before work can start, with the remaining 70% payable in stages outlined in your quote. You should only pay this advance fee if you agree to our Terms & Conditions. Payment of the advance will be taken as agreement.

3.2. After work on a website commences advances are non-refundable.

3.3. We reserve the right not to launch a website until full payment has been received.

3.4. Hosting payments will be due as soon as the website goes live / is accessible to the public.

4. Cancellation

Should you wish to cancel at any point after work has begun, you will still be liable for the time spent and shall be invoiced accordingly. If an advance payment / deposit has been made, this is non-refundable.

5. Website Content

5.1. It is your responsibility to supply all website content such as text and images. We are only able to provide copywriting and photography services at an extra charge.

5.2. We are not responsible for any loss of earnings if a project is not delivered on time.

5.3. Where content management software is provided, it is your responsibility to upload your catalogue / products unless otherwise agreed.

5.4. Stock images maybe used in the design of your website, these images are available at £10 + VAT each.

6. Copyrighted Content

In situations where you provide images, text, animations, layouts or any other content for your website, you are legally responsible for ensuring that this material does not infringe any copyright.

7. Intellectual Copyright

We hold intellectual copyright of any material, including source code and original images created for you until payment of the final invoice. We also reserve the right to re-use source code we have developed for your project unless otherwise agreed in writing prior to the start of the project.

8. Search Engine Optimisation

The order in which websites are ranked in the natural search results is controlled by the search engines. While we make your website search engine friendly, it is impossible to make any guarantees on ranking position.

9. Third Party Issues

We are in no way responsible for the performance or failure of third party software or services used by your website. We will endeavour our best to fix any problems quickly but we reserve the right to charge.

10. Late Payment

10.1. Any websites previously launched may be removed without notice if your account is in arrears.

10.2. Accounts that have not been settled within seven days of our overdue reminder will incur a late payment charge of 10% of the amount outstanding and a £40 admin fee. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

11. Support

11.1. Your website will be handed over as completed work. Unless it has been agreed beforehand, we are not responsible for future support. Support can be provided upon request for an agreed fee.

11.2. Your website is offered as a single contract and no guarantee of the availability of future support is offered unless an ongoing support package has been agreed.

12. Compliance

12.1. We design websites in accordance with your specifications. It is your responsibility to ensure that the website and its content comply with current online trading laws and regulations.

12.2. We cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on your behalf upon request, but in any business where complex compliance issues may exist we recommend that you take legal advice from a solicitor.

13. Hosting

13.1. While we aim to keep any website hosted by ourselves accessible 24/7, we cannot be held responsible for any downtime and subsequent loss of business you may suffer whether from routine maintenance or server failure.

13.2. In the unlikely event of a server failure or a malicious attack, we will attempt to get your website up and running again as quickly as possible.

13.3. If you require us to set-up the website on your own hosting, this maybe subject to charge.

13.4. You may cancel a web hosting with us at any time, but we do not offer refunds for remainder of service.

13.5. Should you wish to transfer your hosting to another company we reserve the right to withhold access if your account is in arrears. Any transfer costs from third parties will be your responsibility. We also reserve the right to charge a £100 + VAT administrative fee to cover the time involved transferring your hosting.

14. Domains

14.1. Should you wish to transfer your domain to another company we reserve the right to withhold access if your account is in arrears. Any transfer costs from third parties will be your responsibility. We also reserve the right to charge a £50 + VAT administrative fee to cover the time involved transferring your domain.

14.2. In order to avoid you losing your domain, unless we are informed otherwise, it will automatically be renewed and you will be charged accordingly.

15. Design Process

15.1. During the design process you will be given opportunity offer your feedback and make changes. Web design packages include one initial concept with one redraft if you don’t like the initial design. Logo design packages include at least two initial designs with at least one redraft. Brochure, exhibition stand, folder and leaflet design packages include one initial design with one redraft. Unless stated, other design packages include one initial design, no redrafts, with one set of amends. Further concepts and redrafts can be purchased up front if required.

15.2. Once you have approved the design, further changes maybe subject to additional charges.

15.3. Once we have added your content and finalised the website, it will be handed over for final review. Any amends should be sent in one go. After this final set of amends, we reserve the right to charge for any further changes.

16. Photography & Videography

16.1. We retain full copyright in all images and videos, at all times, throughout the world, in accordance with the Copyright, Designs and Patents Act 1988. We asserts his right to be identified as the authors of all images and videos, by the words: ‘Photography by Sync’d Design’

16.2. We retain the right in all cases to use the photographs and Videos in any manner at any time and in any part of the world for the purposes of advertising or otherwise promoting of our work, unless otherwise agreed.

16.3. It is the client’s responsibility to ensure that all the necessary clearances have been obtained to allow the photographs to be taken without hindrance or infringements of trademarks or copyrights. It is the client’s responsibility to gain written parental permission when persons under the age of sixteen years are to be photographed or videoed. Permission is also necessary to allow identification and publication of photographs or Videos of children. We accepts no liability for non-supply of pictures or video if parental permission has not been granted.

16.4. In the case of videography a final edit(s) will be supplied as per the brief, but unless agreed we do not supply all individual vidoe clips from the shoot.

16.5. In the case of photography all selected images will be supplied at the maximum output size, once supplied we retain the right to charge for resupply of any and all images.

16.6. Unless a rejection fee has been agreed in advance, there is no right to reject on the basis of style or composition.

17. Communications

All feedback, issues and requests must be submitted in writing. This ensures nothing is missed or misunderstood when undertaking tasks.

18. Confidentiality

To ensure confidentiality and that projects run smoothly, we will only speak to third parties when approved by you and we agree this is the best course of action.